Frequently Asked Questions
Everything you need to know about your Kenneth Cole shopping experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for an additional fee.
What is your return policy?
We accept returns of unworn, unwashed, or defective merchandise with original tags attached within 30 days of purchase. Please note that certain items marked as Final Sale are not eligible for return.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' link. We recommend comparing your measurements against our charts to ensure the perfect fit for apparel and footwear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.